"Life is what happens to you while you're busy making other plans." -John Lennon
New Clients: please print the New Client Form, complete and bring with you to your first visit.
We understand that life can be complicated; in the event of unavoidable life events or illness, we reserve the right to waive any fees. Please be considerate of my time and the time of others who may be waiting for an appointment.
These policies are in place to encourage common courtesy.
Late Arrival: Out of respect and consideration for your therapist and other clients, please plan accordingly and plan to arrive at your scheduled time or even 5 minutes early. We understand that issues occur – if you are running late, please call and let us know. We will do our best to accommodate you. Your session may be shortened if there are others whose appointments follow yours. Regardless of the length of treatment actually given, you will be expected to pay the full amount for the session that is scheduled.
Cancellation: We respectfully require a minimum of 24 hour advance notice if you must cancel your appointment. This allows an opportunity for another client to schedule their appointment for that time. There is no penalty incurred for this type of cancellation.
Late Cancellation: If you cancel your appointment with less than 24 hour notice, you may be charged for all or part of your visit.
No-Show: If you do not show up for your appointment, you will be charged a minimum of 50% of the regular fee for the visit.
Note: Repeated occurrence of Late Arrivals, Late Cancellations or No-Shows and/or refusal to pay for additional fees applied in connection with these policies may result in dismissal from the practice.
Gift Certificates and coupons may be voided by failing to keep your appointment (No-Show)
or cancelling without sufficient notice (Late Cancellation).
Illness: If a client presents with signs and/or symptoms of illness that contraindicates massage (fever, undiagnosed rash, contagious infection), the session will be rescheduled. This is to protect both the client and the therapist. If you are sick, coming in for a massage will not make you feel better, and you risk infecting your therapist and other clients. Please call and reschedule your appointment.
We agree to respect your time and any of your appointments scheduled with us. We will attempt to begin your appointments on time and notify you as soon as we can if any appointment needs to be rescheduled or cancelled.
Payment in full is expected at the time of treatment. Preferred forms of payment are cash and credit cards. Local checks are accepted with a valid NYS driver’s license. There will be a $25 fee for returned checks.
Re-book Discount: Save 10% off of your next visit when you book your appointment before you leave. The appointment must be within 30 days. Re-book discount applies to regular prices and same service or comparably priced service only.
Gift Certificates are non-refundable. Original certificate must be presented at time of service (no photocopies).
Massages given are purely therapeutic and in no way are sexual in nature. Any suggestive statements or actions will result in immediate termination of session wherein the client pays the full cost of the session Law enforcement will be notified if deemed appropriate.